Terms of Use and What to Expect

The Alianza web chat works like other instant messaging and online chat systems, but with enhanced security measures. You’ll enter a private chat with a trained Alianza web-based advocate and chat live by typing messages back and forth. The service is completely anonymous and confidential—we will never ask you for any information that would identify who you are. You can feel free to share as much or as little as you like with us.

Survivor Rights and Responsibilities

You have the right to:

  • Confidential support from a trained advocate
  • Be believed and listened to
  • Someone to help you talk through what happened
  • Resources that can assist with your next steps
  • Information about the laws and resources in your community

Your Privacy and Safety

Your privacy and safety are crucial. Please make sure you are in a safe place and that you are using a secure device and Internet connection. Please note that while we have taken numerous measures to keep your communications safe while using our site, no Internet transmission is 100% secure.

If it is safe to do so and you are in a life-threatening emergency, call 911.

Visitor Agreement

Your safety is very important to us. We have taken numerous measures to keep your communication safe while using our site. However, be aware that no internet communication can be 100% secure. Please make sure you are using a safe computer or mobile device when you contact us.

If you suspect that someone is monitoring your technology:

  • Change all of your passwords to email, bank accounts, and social media sites.
  • Try using a computer at the library, work, or borrowing one from a trusted friend or family member.

We take your privacy and safety very seriously and will work to maintain as much confidentiality as is allowable by law. We want you to know that:

  • Anything you share will remain confidential, unless you disclose abuse or neglect of a child, vulnerable adult, elder, or the intent to harm yourself or others.
  • We will not record or store any identifying information about our contact with you.
  • You do not have to share any personal details with us unless you want to.